Inquiry 
Privacy
General information
The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is any data that can be used to identify you personally. Detailed information on data protection can be found in the privacy policy set out below.
Digital Guest Card
Purpose
The personal data provided will be transmitted to the central coordination body of the Guest Pass in order to enable the creation and use of the Guest Pass and to provide the related services.
Recipients
In connection with the issue of the Guest Pass, your data will be transmitted to Mobilitätskonsortium, VAT no. 02735170215, which, as the guest-card provider and central coordination body, acts as an independent data controller for the processing of the transmitted data. For further information about the processing of your data, you may write to privacy@moko.bz.it.
Legal basis
The legal basis for processing is Article 6(1)(b) GDPR.
Data collection on our website
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. The operator’s contact details can be found in the legal notice of this website.
How do we collect your data?
Some data is collected when you provide it to us. This may, for example, be data that you enter into a contact form.
Other data is collected automatically by our IT systems when you visit the website. This primarily includes technical data, such as the internet browser, operating system or time of page access. This data is collected automatically as soon as you enter our website.
What do we use your data for?
Some of the data is collected to ensure that the website is provided without errors. Other data may be used to analyse your user behaviour.
What rights do you have regarding your data?
You have the right at any time and free of charge to obtain information about the origin, recipients and purpose of your stored personal data. You also have the right to request the correction, restriction or deletion of this data. If you have given consent to data processing, you may revoke this consent at any time with effect for the future. You also have the right, under certain circumstances, to request restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority. For this and for any other questions concerning data protection, you may contact us at any time at the address stated in the legal notice.
Analytics tools and third-party tools
When you visit our website, your browsing behaviour may be statistically evaluated. This is mainly done using cookies and so-called analytics programs. Detailed information about these analytics programs can be found in the following privacy policy.
Hosting and Content Delivery Networks (CDN)
External hosting
This website is hosted by an external service provider (host). Personal data collected on this website is stored on the host’s servers. This may primarily include IP addresses, contact requests, metadata and communication data, contract data, contact details, names, website access data and other data generated through a website.
The host is used for the purpose of fulfilling contracts with potential and existing customers (Article 6(1)(b) GDPR) and in the interest of providing this online service securely, quickly and efficiently through a professional provider (Article 6(1)(f) GDPR).
The host will process your data only to the extent necessary to fulfil its service obligations and will follow our instructions with regard to this data.
Data processing agreement
To ensure data protection-compliant processing, we have concluded a data processing agreement with this host.
General information and mandatory information
Data protection
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy. When you use this website, various items of personal data are collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done. Please note that data transmission over the internet, for example when communicating by email, may have security vulnerabilities. Complete protection of data against access by third parties is not possible.
Information about the data controller
The data controller responsible for data processing on this website is:
Pension Fürstenhof
Fürstnergasse 8
39040 Natz/Schabs
South Tyrol / Italy
Tel.: 0039 0472 415151
Fax: 0039 0472 410266
Email: info@fuerstenhof.com
Website: www.fuerstenhof.com
VAT no.: IT00820970218
CIN Fürstenhof: IT021057A1VVVBF44V
CIN Pension Fischnaller: IT021057A18X2J86BU
The data controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data, such as names, email addresses or similar information.
Revocation of your consent to data processing
Many data processing operations are possible only with your express consent. You may revoke consent already given at any time. An informal notification by email is sufficient. The lawfulness of the data processing carried out before the revocation remains unaffected by the revocation.
Right to lodge a complaint with the competent supervisory authority
In the event of infringements of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work or the place of the alleged infringement. The right to lodge a complaint exists without prejudice to any other administrative or judicial remedies.
Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract provided to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will be carried out only where technically feasible.
SSL or TLS encryption
For security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the website operator, this website uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the address line of your browser changes from “http://” to “https://” and by the padlock symbol in your browser bar.
If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
Access, deletion and correction
Within the framework of the applicable legal provisions, you have the right at any time and free of charge to obtain information about your stored personal data, its origin and recipients, and the purpose of the data processing, and, where applicable, the right to correction or deletion of this data. For this and for any other questions concerning personal data, you may contact us at any time at the address stated in the legal notice.
Objection to promotional emails
We hereby object to the use of contact data published as part of the legal notice obligation for the purpose of sending unsolicited advertising and information materials. The website operators expressly reserve the right to take legal action in the event of unsolicited promotional information being sent, for example through spam emails.
Data protection officer
Statutory data protection officer
We have appointed a data protection officer for our company.
Data collection on our website
Cookies
These websites use so-called “cookies”. Cookies are small text files and do not cause any damage to your device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (persistent cookies). Session cookies are automatically deleted after the end of your visit. Persistent cookies remain stored on your device until you delete them yourself or they are automatically deleted by your web browser.
In some cases, cookies from third-party companies may also be stored on your device when you visit this website (third-party cookies). These enable us or you to use certain services provided by the third party, for example cookies used for payment processing.
Cookies have various functions. Numerous cookies are technically necessary because certain website functions would not work without them, for example the shopping basket function or the display of videos. Other cookies are used to evaluate user behaviour or display advertising.
Cookies that are required to carry out the electronic communication process (necessary cookies), to provide certain functions requested by you (functional cookies, for example for the shopping basket function) or to optimise the website (for example cookies used to measure the website audience) are stored on the basis of Article 6(1)(f) GDPR unless another legal basis is specified. The website operator has a legitimate interest in storing cookies to ensure the technically error-free and optimised provision of its services. Where consent to the storage of cookies has been requested, the cookies concerned are stored exclusively on the basis of this consent (Article 6(1)(a) GDPR); consent may be revoked at any time.
You can configure your browser so that you are informed when cookies are set and allow cookies only in individual cases, exclude the acceptance of cookies in certain cases or in general, and enable the automatic deletion of cookies when the browser is closed. If cookies are disabled, the functionality of this website may be restricted.
Where cookies from third-party companies or cookies for analytics purposes are used, we will inform you separately in this privacy policy and, where necessary, request your consent.
Cookie consent with Usercentrics
This website uses Usercentrics cookie-consent technology to obtain your consent to the storage of certain cookies on your device and to document this consent in compliance with data protection law. The provider of this technology is Usercentrics GmbH, Rosental 4, 80331 Munich, Germany, website: https://usercentrics.com/de/ (hereinafter “Usercentrics”).
When you enter this website, the following personal data is transferred to Usercentrics:
- Your consent(s) or the revocation of your consent(s)
- Your IP address
- Information about your browser
- Information about your device
- The time of your visit to the website
Usercentrics also stores a cookie in your browser in order to associate the consent you have given, or its revocation, with you. The data collected in this way is stored until you request deletion, delete the Usercentrics cookie yourself or the purpose for storing the data no longer applies. Mandatory statutory retention obligations remain unaffected.
Usercentrics is used to obtain the consent legally required for the use of cookies. The legal basis for this is Article 6(1), sentence 1(c) GDPR.
Data processing agreement
We have concluded a data processing agreement with Usercentrics. This is a contract required under data protection law which ensures that Usercentrics processes the personal data of visitors to this website only in accordance with our instructions and in compliance with the GDPR.
Strictly necessary cookies
These cookies are essential for navigating the website and using all available services, such as access to restricted areas of the website. Without these cookies, certain basic services, such as requesting a quotation or making online bookings, will not function.
Types of cookies
1. Technical cookies: These are used solely to transmit a communication over an electronic communications network or to the extent strictly necessary for a service provider to provide a service expressly requested by the customer or user (Article 122(1) of the Italian Data Protection Code). Technical cookies may be divided into navigation cookies and session cookies, which ensure normal browsing and use of the website, for example making a purchase or authenticating access to a restricted area.
2. Analytics cookies: These are used directly by the website operator to obtain information, including in aggregated form, about the number of users and their browsing behaviour. Functional cookies allow the user to visit the website according to criteria already selected, for example language or products selected for purchase, in order to improve the service provided to the user.
3. Profiling cookies: These create a user profile and are intended to send advertising messages tailored to the user’s browsing behaviour and preferences.
Cookies used by this website
In accordance with Decision no. 229/2014 of the Italian Data Protection Authority, users are informed that this website uses the cookies listed in the table below, enabling users to identify them in their browser.
Website
| Name | Type | Description | Duration |
| PHPSESSID | 2 | Internal server use to identify the user session | Session |
WordPress
| Name | Type | Description | Duration |
| _icl_current_language | 1 | Detected browser language used to display the website in that language | 24 hours |
| _icl_visitor_lang_js | 1 | Detected browser language via JavaScript, used to display the website in that language | 24 hours |
| resolution | 1 | Monitor width and ratio between physical and device-independent pixels for an optimised website display | Session |
| wordpress_ | 2 | Identification of the logged-in WordPress user | Session |
| wordpress_logged_in | 2 | Identification of the logged-in WordPress user | Session |
| wp-settings- | 2 | WordPress information about the current session | 1 year |
| wp-settings-time- | 2 | WordPress information about the current session | 1 year |
| wordpress_test_cookie | 2 | WordPress test cookie used to determine whether cookies can be set | Session |
Google Analytics
| Name | Type | Description | Duration |
| _ga | 3 | Google Analytics uses cookies to help us analyse how you use this website. We use the information to create reports and improve the website. The cookies collect information anonymously, including the number of visitors to the website, where visitors came from and which pages they visited. | 2 years |
| _gat | 3 | This cookie is used by Google Analytics to throttle the request rate. | 10 minutes |
| __utma | 3 | This cookie contains information about when the visitor first visited the site, how often they visited it and when they last accessed it. | 2 years |
| __utmb | 3 | This cookie contains a timestamp indicating when the visitor accessed the page. Together with __utmc, it can provide information about how long the visitor remained on a page. | 30 minutes |
| __utmc | 3 | This cookie contains a timestamp indicating when the visitor left the page. Together with __utmb, it can provide information about how long the visitor remained on a page. | Session |
| __utmt | 3 | This cookie is used by Google Analytics to throttle the request rate. | 10 minutes |
| __utmv | 3 | This cookie is intended for customised content, can be assigned freely and is therefore used to control custom analytics. | 2 years |
| __utmz | 3 | This cookie contains information about where the visitor came from before accessing the page being analysed. It may, for example, store information about search engines and the search terms entered there, or the geographical location associated with the accessing IP address. | 6 months |
| _dc_gtm_ | 3 | Google Analytics tracking via Google Tag Manager. Google Analytics uses cookies to help us analyse how you use this website. We use the information to create reports and improve the website. | 10 minutes |
YOUTUBE
| Name | Type | Description | Duration |
| CONSENT | 2 | 20 years | |
| VISITOR_INFO1_LIVE | 2 | 6 months | |
| YSC | 2 | Deleted again on the next page view | Temporary |
| PREF | 2 | 9 months |
DIVI
| Name | Type | Description | Duration |
| CONSENT | 2 | 20 years | |
| cookie_notice_accepted | 1 | Stores whether the cookie notice displayed at the beginning was accepted | 1 month |
| YSC | 2 | Deleted again on the next page view | Temporary |
| PREF | 2 | 9 months |
HOLIDAYCHECK
| Name | Type | Description | Duration |
| mobile_detected | 2 | Deleted again on the next page view | Temporary |
TRIPADVISOR
| Name | Type | Description | Duration |
| TATravelInfo | 2 | 2 weeks | |
| ServerPool | 2 | Deleted again on the next page view | Temporary |
| TAUnique | 2 | 1 year | |
| TAUD | 2 | 2 weeks | |
| CM | 2 | 10 years | |
| TASession | 2 | Deleted again on the next page view | Temporary |
| TASSK | 2 | 6 months | |
| TART | 2 | 5 days | |
| SRT | 2 | Deleted again on the next page view | Temporary |
| PMC | 2 | 1 year |
Type 1: Functional cookies: Created by the website itself
Type 2: Technical cookies: Automatically created by the application server to manage the session.
Type 3: Analytics cookies: Created using measurement code such as Google Analytics.
Disabling cookies
If users wish to prevent the use of some or all cookies, they must configure the relevant settings in the browser they use. Instructions can be found at one of the following links, depending on the browser:
- Chrome: support.google.com/chrome/answer/95647?hl=en
- Mozilla Firefox: support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- Internet Explorer: support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
- Safari: support.apple.com/kb/ph5042?locale=en_US
- Opera: help.opera.com/opera/Windows/1781/en/controlPages.html#manageCookies
Third-party cookies
When a user visits a website, cookies may be used both by the website operator (“owner”) and by third parties. A particular example is social plugins such as Facebook, Twitter, Google+ or LinkedIn. These are parts of the website visited that are generated directly by those services and integrated into the website. The main purpose of such social plugins is to enable content to be shared on social networks.
The presence of these plugins results in cookies being transmitted to and from all websites operated by these third parties. The way in which data collected by third parties is processed is governed by the privacy policies of those websites. To ensure greater transparency and convenience, links to the privacy notices of the relevant websites are provided below; these notices also describe how cookies are handled.
- Facebook privacy information: www.facebook.com/help/cookies/
- Facebook settings: log in to your account and open the “Privacy” section.
- Twitter privacy information: support.twitter.com/articles/20170514
- Twitter settings: twitter.com/settings/security
- LinkedIn privacy information: www.linkedin.com/legal/cookie-policy
- LinkedIn settings: www.linkedin.com/settings/
- Google+ privacy information: www.google.it/intl/en/policies/technologies/cookies/
- Google+ settings: www.google.it/intl/en/policies/technologies/managing/
Server log files
The website provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These include:
- Browser type and browser version
- Operating system used
- Referrer URL
- Host name of the accessing computer
- Time of the server request
- IP address
This data is not merged with other data sources.
This data is collected on the basis of Article 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of the website; for this purpose, server log files must be collected.
Contact form
If you send us enquiries via the contact form, the information you enter in the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in case of follow-up questions. We do not disclose this data without your consent.
This data is processed on the basis of Article 6(1)(b) GDPR where your enquiry is related to the fulfilment of a contract or is necessary in order to take steps prior to entering into a contract. In all other cases, processing is based on our legitimate interest in effectively handling enquiries addressed to us (Article 6(1)(f) GDPR) or on your consent (Article 6(1)(a) GDPR), where such consent has been requested.
The data entered by you in the contact form will remain with us until you request its deletion, revoke your consent to its storage or the purpose for storing the data no longer applies, for example once your enquiry has been fully processed. Mandatory legal provisions, in particular retention periods, remain unaffected.
Comment function on this website
For the comment function on this website, in addition to your comment, information about the time the comment was created, your email address and, where you do not post anonymously, the user name you have chosen will also be stored.
Storage of the IP address
Our comment function stores the IP addresses of users who post comments. Since we do not review comments on this website before they are published, we require this data in order to take action against the author in the event of legal infringements such as insults or propaganda.
Subscribing to comments
As a user of the website, you may subscribe to comments after registering. You will receive a confirmation email to verify that you are the owner of the email address provided. You may unsubscribe from this function at any time via a link in the notification emails. In that case, the data entered when subscribing to comments will be deleted. However, if you have provided this data to us for other purposes and elsewhere, for example when subscribing to a newsletter, the data will remain with us.
Storage period for comments
Comments and the associated data, such as the IP address, are stored and remain on this website until the commented content has been completely deleted or the comments must be deleted for legal reasons, for example because they are offensive.
Legal basis
Comments are stored on the basis of your consent (Article 6(1)(a) GDPR). You may revoke any consent you have given at any time. An informal notification by email is sufficient. The lawfulness of processing operations already carried out remains unaffected by the revocation.
Social media
Sharing content via plugins (Facebook, Google+1, Twitter & Co.)
The content on this website can be shared on social networks such as Facebook, Twitter and others in compliance with data protection requirements. For this purpose, this website uses the eRecht24 Safe Sharing Tool. This tool establishes direct contact between the networks and users only when the user actively clicks one of these buttons. Clicking the button constitutes consent within the meaning of Article 6(1)(a) GDPR. This consent may be revoked at any time with effect for the future.
This tool does not automatically transmit user data to the operators of these platforms. If the user is logged in to one of the social networks, an information window appears when the social buttons from Facebook, Twitter and others are used, allowing the user to confirm the text before it is sent. Users can therefore share the content of this website on social networks in compliance with data protection requirements without complete browsing profiles being created by the network operators.
Analytics tools and advertising
Google Analytics
This website uses functions of the Google Analytics web analytics service. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics enables the website operator to analyse the behaviour of website visitors. In doing so, the website operator receives various usage data, such as page views, time spent on the site, operating systems used and the user’s origin. This data is associated with the user’s respective device. It is not assigned to a user ID.
Furthermore, Google Analytics may allow us to record, among other things, your mouse and scroll movements and clicks. Google Analytics also uses various modelling approaches to supplement the collected data sets and applies machine-learning technologies to data analysis.
Google Analytics uses technologies that enable the user to be recognised for the purpose of analysing user behaviour, for example cookies or device fingerprinting. Information collected by Google about the use of this website is generally transmitted to a Google server in the USA and stored there.
This service is used on the basis of your consent pursuant to Article 6(1)(a) GDPR and Section 25(1) TTDSG. Consent may be revoked at any time.
Data transfer to the USA is based on the European Commission’s Standard Contractual Clauses. Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/.
Browser plugin
You can prevent Google from collecting and processing your data by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
Further information on how Google Analytics handles user data can be found in Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.
Data processing
We have concluded a data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.
Google Ads and Google conversion tracking
This website uses Google Ads. Google Ads is an online advertising program provided by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
As part of Google Ads, we use so-called conversion tracking. When you click on an advertisement placed by Google, a conversion-tracking cookie is set. Cookies are small text files stored by the internet browser on the user’s computer. These cookies expire after 30 days and are not used to identify users personally. If the user visits certain pages of this website while the cookie is still valid, Google and we can recognise that the user clicked on the advertisement and was redirected to that page.
Each Google Ads customer receives a different cookie. Cookies cannot be tracked across the websites of Google Ads customers. The information collected using the conversion cookie is used to generate conversion statistics for Google Ads customers who have opted for conversion tracking. Customers are informed of the total number of users who clicked on their advertisement and were redirected to a page containing a conversion-tracking tag. However, they do not receive any information that can be used to identify users personally. If you do not wish to participate in tracking, you can object to this use by disabling the Google conversion-tracking cookie in your internet browser’s user settings. You will then not be included in the conversion-tracking statistics.
The storage of “conversion cookies” and the use of this tracking tool are based on Article 6(1)(f) GDPR. The website operator has a legitimate interest in analysing user behaviour in order to optimise both the website and its advertising. Where corresponding consent has been requested, for example consent to the storage of cookies, processing is carried out exclusively on the basis of Article 6(1)(a) GDPR; consent may be revoked at any time.
Further information about Google Ads and Google conversion tracking can be found in Google’s privacy policy: https://policies.google.com/privacy?hl=en.
You can configure your browser so that you are informed when cookies are set and allow cookies only in individual cases, exclude the acceptance of cookies in certain cases or in general, and enable the automatic deletion of cookies when the browser is closed. If cookies are disabled, the functionality of this website may be restricted.
Newsletter
Mailster in conjunction with Amazon SES
This website uses Amazon Simple Email Service to send newsletters. The provider is Amazon Web Services, Inc., 410 Terry Avenue North, Seattle, WA 98109, United States. Amazon Simple Email Service is a service that can be used to organise newsletter distribution. The data you enter for the purpose of subscribing to the newsletter, such as your email address, is stored on Trend Media’s servers in Germany. Newsletters sent using Mailster and Amazon SES allow us to analyse the behaviour of newsletter recipients. Among other things, it can be analysed how many recipients opened the newsletter message and how often each link in the newsletter was clicked. With the help of so-called conversion tracking, it is also possible to analyse whether a predefined action, such as purchasing a product on our website, was carried out after clicking a link in the newsletter. Further information about data analysis by Mailster can be found at: https://kb.mailster.co/how-does-tracking-in-mailster-work/
Data processing is based on your consent (Article 6(1)(a) GDPR). You may revoke this consent at any time by unsubscribing from the newsletter. The lawfulness of processing operations already carried out remains unaffected by the revocation.
If you do not want analysis by Mailster, you must unsubscribe from the newsletter. A corresponding link is provided in every newsletter message. You may also unsubscribe directly on the website.
The data you provide to us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe and will be deleted from our servers after you unsubscribe. Data stored by us for other purposes, for example email addresses for a members’ area, remains unaffected.
Plugins and tools
YouTube with enhanced privacy
This website embeds videos from YouTube. The operator of the service is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
We use YouTube in enhanced privacy mode. According to YouTube, this mode means that YouTube does not store information about visitors to this website before they watch the video. However, the disclosure of data to YouTube partners is not necessarily excluded by enhanced privacy mode. For example, YouTube establishes a connection to the Google DoubleClick network regardless of whether you watch a video.
As soon as you start a YouTube video on this website, a connection to YouTube’s servers is established. The YouTube server is informed which of our pages you have visited. If you are logged in to your YouTube account, you allow YouTube to associate your browsing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account.
Furthermore, after a video is started, YouTube may store various cookies on your device. With the help of these cookies, YouTube can obtain information about visitors to this website. This information is used, among other things, to compile video statistics, improve user-friendliness and prevent attempted fraud. The cookies remain on your device until you delete them.
After a YouTube video is started, further data processing operations may be triggered over which we have no control.
YouTube is used in the interest of presenting our online services in an appealing manner. This constitutes a legitimate interest within the meaning of Article 6(1)(f) GDPR. Where corresponding consent has been requested, processing is carried out exclusively on the basis of Article 6(1)(a) GDPR; consent may be revoked at any time.
Further information about data protection at YouTube can be found in its privacy policy at: https://policies.google.com/privacy?hl=en.
Vimeo
This website uses plugins from the Vimeo video portal. The provider is Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.
When you visit one of our pages that contains a Vimeo plugin, a connection to Vimeo’s servers is established. The Vimeo server is informed which of our pages you have visited. Vimeo also obtains your IP address. This applies even if you are not logged in to Vimeo or do not have a Vimeo account. The information collected by Vimeo is transmitted to Vimeo’s server in the USA.
If you are logged in to your Vimeo account, you allow Vimeo to associate your browsing behaviour directly with your personal profile. You can prevent this by logging out of your Vimeo account.
Vimeo is used in the interest of presenting our online services in an appealing manner. This constitutes a legitimate interest within the meaning of Article 6(1)(f) GDPR. Where corresponding consent has been requested, processing is carried out exclusively on the basis of Article 6(1)(a) GDPR; consent may be revoked at any time.
Further information on the handling of user data can be found in Vimeo’s privacy policy at: https://vimeo.com/privacy.
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